Admissions and Engagement Coordinator

Primary responsibilities :

Parent relationship management :

• Effectively maintain and develop parent-organization relationships by providing appropriate solutions to all parent enquiries across mediums. (in-person, over the phone, email, company website etc.)
• Oversee the resolution of all the parent queries which are outside the purview of the RE cell and be a point of escalation / support where necessary.
• Ensure all complaints are registered in PS Tracker and oversee the resolution of complaints for meeting TAT.
• Periodically review the past parent queries repository / CRM and innovate to develop nifty solutions towards prompt resolutions.
• Seek post query resolution feedback (over the phone) and improvise, thereby creating a parent delight and positive brand image.
• Ensure the front desk / relationship desk is staffed to ensure no parent is left unattended during operational hours.
• Manage the setup of the front office area accentuating the organization brand;

placement of posters / standees etc. with assistance from the admin department.

Sales and Marketing :

lead the RE team to meet its sales and revenue goals.

where necessary for allpotential parents from first interface to closure, thus positively augmenting the conversions from enquiry to admissions.

Administrative Responsibilities

Secondary Responsibilities :

People Management and Up-skilling :

coach, inspire and provide actionable and constructive feedback, provide on-the- job training to improve team performance

Business Acumen Enhancement :

Work Relations : Internal :

External :

Location : Kadugodi, Bengaluru.

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