Linux Technical Support Engineer

Job Title : Senior Engineer - Technical Support

Experience : 5 to 8 years of experience in the role of Software and Hardware Infrastructure implementation and support

Education : BE (IT / Computers), MCA

Work Location : Indore – Work from office

What is your Role

• You will work in a multi-functional role with a combination of expertise in Software / Hardware / Networking Infrastructure, Storage, Virtualization, Customer Training and Technical Support.
• You will assist pre-sales teams in preparing techno-commercial proposal for selection of correct hardware infrastructure components, estimate pricing and prepare delivery schedule for the product deployments.
• You will be part of the team that designs deployment architecture of ClearTrail's product and implement same in the customer premises. Such deployments involve latest technologies in Big Data and spans up to hundreds of servers and Peta Byte Scales of Storages.
• You will often be required to interact with customer on various aspects related to Integration with Telecom Networks and travel to customer locations for such interactions and implementation.
• You will support Customer to resolve any first and second level product related issues reported. Interact with QA and Engineering team to co-ordinate issue resolution within the promised SLA to customer

What will you do

Skills Required

software infrastructure , Storage, hardware infrastructure , Networking, Network Security, Big Data, Monitoring Tools, Automation, Virtualization