No longer accepting applications
Field Operations Executive - Thrissur
ConfidentialThrissur, India9 days ago
Job descriptionCore Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team / Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians. Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG / Control board, pesticides wrappers, and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner. Approval of conveyance amount for assigned technicians Promote the highest grooming standards (uniform, Safety shoes, PPEs) Advance Operations Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. 100% completion of PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan completion as per target- 100% Ensure 'Call Out' complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining) Self learning and development- Above 90% score in online assessment. Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planning & organizing Technical knowledge of Pests, Service Processes, Chemicals & Equipments Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Minimum 1 year experience required Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent) Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc Individual Contributor External team- Customers and Customer representative Internal team- ABM / BM, Operations & Sales Colleagues, Planners Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in : Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation
About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
For more details : https : / / www.rentokil-pestcontrolindia.com
Requirements
About the Role :
- OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs.
Job Responsibilities
Key Result Areas
Competencies (Skills Essential To The Role)
Educational Qualification / Other Requirement
Role Type / Key Working Relationships
Benefits
What can you expect from RPCI
DEI statement : At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Skills Required
Equipments, Word, Sqa, TPA, Powerpoint, service processes , Chemicals, Stp, Sqs, Excel
Create a job alert for this search
Operation Executive • Thrissur, India
Related jobs
Job Title : Remote Sales Executive – Lead Generation & Cold Calling.We are looking for a proactive and results-driven Remote Sales Executive to join our team.
In this role, you will independently gen...Show moreLast updated: 3 days ago
Rentokil PCI is the leading pest control service provider in India.A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one ...Show moreLast updated: 30+ days ago
Rentokil PCI is the leading pest control service provider in India.A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one ...Show moreLast updated: 30+ days ago
- Promoted
Remote Sales Executive – Lead Generation & Cold Calling
SSK AutoWorksThrissur, INRemote
- Promoted
Lead Generation Executive
Staffingine LLCPalakkad, IN Job Title : Lead Generation executive(1–4 Years Experience).Location : Remote (India-based recruiter supporting US operations).
Staffingine LLC specializes in enhancing organizational performance thro...Show moreLast updated: 23 hours ago
- Promoted
Customer Relations Executive
SWITRUS HOLIDAYSThrissur, Kerala, India Job Title : Customer Relations Executive (Tele-Sales).Jobs Review : We are looking to hire an experienced, customer-oriented Customer Relation Executive to utilize inbound and outbound telephone call...Show moreLast updated: 15 days ago
Field Operations Executive - Thrissur
Rentokil InitialThrissur, KL, INQuick Apply
- Promoted
- New!
HR Operations Executive
CoPlayThrissur, IN We are looking for a proactive.The ideal candidate should have.We make play part of everyday life, building inclusive, high-quality spaces rooted in community, energy, and connection.With 40+ locat...Show moreLast updated: 3 hours ago
- Promoted
Sales Executive
GramPro Business Services Pvt. Ltd.Palakkad, IN Recruiting for a leading NBFC".Research and source potential clients and build long-term relationships with them through bancassurance model.
Persuade prospective clients to engage in a phone conver...Show moreLast updated: 26 days ago
- Promoted
Operations Executive
HINDCO Consulting ServicesPalakkad, IN Manage day-to-day operations of the business related to specific task and business function assigned.Collaborating with various teams to facilitate seamless communication and operational alignment....Show moreLast updated: 5 days ago
- Promoted
Operations Executive
SWITRUS HOLIDAYSThrissur, Kerala, India Gather travel details from clients, understand their needs, and design customized itineraries based on budget and preferences.
Book flights, hotels, car rentals, and other travel components through ...Show moreLast updated: 15 days ago
- Promoted
Field Sales and Store operations
ConfidentialPalakkad, India Reliance Retail is India's largest and most profitable retailer with a widespread omni-channel presence through integrated store concepts and digital platforms.
Founded in 2006, Reliance Retail revo...Show moreLast updated: 9 days ago
- Promoted
Field Sales Executive
ConfidentialMalappuram, India Field Representative Responsibilities : .Traveling to meet with distributors, vendors, and prospective customers.Performing site inspections and conducting research to determine locations for new bra...Show moreLast updated: 9 days ago
- Promoted
Head of Operations
GramPro Business Services Pvt. Ltd.Thrissur, Kerala, India NB "Recruiting for a Scheduled commercial Bank".Experience Level : Experience-25 Yrs.The Head of Operations – oversee end-to-end branch operational activities for all branch banking products, ensuri...Show moreLast updated: 30+ days ago
- Promoted
Operations and Admin Asst Manager
Vanik Veho Pvt LtdThrissur, IN Reports to : Head of Sales & Head of Operations.Hours : Full Time; 50 hours per week (one-off weekly).As an Operations and Admin Executive specializing in the trading of hospitality packing and dispo...Show moreLast updated: 30+ days ago
- Promoted
- New!
Revenue Operations Manager
XshorePalakkad, IN We are seeking a data-driven and process-oriented.Revenue Operations Manager (RevOps Manager).CRM and email automation initiatives at Xshore.
This role is at the heart of our go-to-market operations...Show moreLast updated: 3 hours ago
- Promoted
Field Services Engineer (BESS project)
TrinasolarMalappuram, IN Offer technical support during mechanical and electrical tasks throughout the commissioning phase of Energy Storage Projects.
Serve as the primary point of contact between Trina Storage and clients ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Electrical Project Officer – Solar Field Operations
TUTOADDAPalakkad, IN Project Officer – Solar Field Operations (Electrical).East Nagaland (On-site, with initial onboarding in Kolkata).Sustainable Energy & Community Solutions.
Project Officer (Electrical Field Operatio...Show moreLast updated: 3 hours ago
- Promoted
IT Operations Lead
aecc - digital innovation hubPalakkad, IN The IT Head will lead the organisation’s IT operations, ensuring seamless technology support, reliable infrastructure, and efficient vendor management.
This role is responsible for driving operation...Show moreLast updated: 16 days ago
Field Sales Executive - Thrissur
Rentokil InitialThrissur, KL, INQuick Apply
- Promoted
Customer Relationship Executive
SWITRUS HOLIDAYSThrissur, Kerala, India Job Title : Customer Relations Executive (Tele-Sales).We are looking to hire an experienced, customer-oriented Customer Relation.
Executive to utilize inbound and outbound telephone calls to achieve...Show moreLast updated: 15 days ago