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Head - Retail

Head - Retail

Discoveries QuintessentialBangalore, India
22 hours ago
Job description

Responsibilities :

Retail Strategy & Rollout

  • Design and execute comprehensive offline retail strategy, ensuring alignment with overall business objectives.
  • Identify, evaluate, and finalize optimal locations for our first physical stores, considering market potential and brand presence.
  • Develop robust retail Standard Operating Procedures (SOPs), innovative customer experience models, and efficient in-store operations frameworks.

Store Launch & Lead the entire end-to-end store setup process, from initial design and visual merchandising to hiring and comprehensive staff training.

  • Ensure all retail stores consistently operate to the highest brand, service, and operational standards.
  • Manage key vendor relationships, oversee compelling visual merchandising displays, and ensure seamless supply chain alignment for optimal stock levels.
  • Team Building & Build, recruit, and effectively manage the entire offline retail team, including store managers, sales staff, and operational personnel.

  • Train, motivate, and empower staff to consistently deliver excellent customer experiences and drive strong sales productivity.
  • P&L Ownership

  • Take full ownership of the Profit & Loss (P&L) for all offline retail stores.
  • Strategically drive key retail metrics such as footfall, conversion rates, Average Transaction Value (ATV), and overall profitability across all locations.
  • Brand Experience & Growth

  • Work closely and collaboratively with marketing and merchandising teams to deliver integrated and consistent brand experiences in the offline space.
  • Provide constant, actionable feedback to the founders based on valuable consumer insights gathered from stores and detailed performance analysis.
  • Required Skills :

  • Extensive experience in retail management, with a proven track record in a leadership role.
  • Demonstrated success in designing and executing retail strategies and driving new store rollouts.
  • Strong experience in end-to-end store operations, including setup, merchandising, and daily management.
  • Proven ability to build, lead, and mentor high-performing retail teams.
  • P&L ownership experience with a clear understanding of key retail metrics (footfall, conversion, ATV, profitability).
  • Excellent understanding of retail best practices for customer experience and operational efficiency.
  • Strong negotiation and vendor management skills.
  • Exceptional communication, interpersonal, and presentation skills.
  • Ability to analyze market trends and consumer insights to inform strategic decisions.
  • Experience collaborating cross-functionally with marketing, merchandising, and other departments
  • (ref : iimjobs.com)

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