IOS Integration Support Engineer

Job responsibilities

Understand complex Integration requirements to solve customer business problems

Work on customer issues via Support tickets and help customer resolve issues when integrating our SDK in the iOS platform

Understanding of Technical / Integration solutions

Technical integration of B2B platform with customers, platforms, partners and communicate directly with internal and external stakeholders.

Provide technical consultation to companies integrating with B2B business

Troubleshoot, investigate and resolve customer issues via various support channels like calls, zendesk tickets, and emails

Closely work with iOS Engineering team on debugging issues, understand the new features or release pipeline, work on individual tasks provided by engineering tech leads

Help Sales Engineering, Customer Success and Onboarding team to guide new and premium customers to integrate MoEngage SDK with their iOS applications seamlessly without any issue after understanding their use cases

Skills required

At least 2 years of experience in iOS Application development

Great communication and interpersonal skills and a team player

Hunger for resolving customer issues and provide best class technical guidance and support for integration issues or queries

Sound knowledge of Objective C / Swift programming languages.

Solid understanding of object-oriented programming

Up to date with recent iOS releases

Proficient knowledge of UIKit, LifeCycle methods, and tools like Xcode

Have published one or more iOS apps in the app store

Good to have experience with JavaScript / React-Native / Flutter / Xamarin

Ready to learn new frameworks.