Avaya L 2 &L3 Engineer

Troubleshoot Avaya telephony systems including CM, SM, AES, SBC, EPM,POM,CMS and Messaging.

• Analyze call flows, traces, and logs for diagnosing issues.
• Resolve issues related to SIP, H.323, PRI, and VoIP call failures
• Perform daily system health checks and maintenance.
• Manage user and agent configurations, extensions, VDNs, vectoring, and hunt groups.
• Maintain and administer voicemail systems (e.g., Avaya Aura Messaging, Modular Messaging).
• Implement configuration changes as per approved change requests.
• Coordinate with L3 / vendor teams for complex changes or upgrades.
• Apply patches or firmware updates in coordination with L3 support.
• Maintain updated configuration and issue-resolution documentation.
• Generate regular reports on incident trends, uptime, and capacity

Skills Required

Avaya, Aes