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Product Management Trainee
Asahi India Glass Limited (AIS)Kolkata, West Bengal, India21 hours ago
Job descriptionAnalyze improvement feedback obtained from customers and business team. Collaborate with buisness team to implement customer feedback Advance analytical and problem solving ability to idetify opportunities, develop and implement new strategies Manage customer escalations and complaints Develop and implement processes for service operation and customer satifaction Ability to measure improvements and take corrective actions to rectify discrepancy Ensure implementation and updation of SOPs based on emerging business requirements. Ability to drive the automation of processes Analyze Net promoter score and customer satisfaction index to address the concerns Ability to train the team on handling customer complaints and escalations Organizational change ability to develop a culture of customer sensitivity in the organization Develop innovative solutions to achieve greater customer satisfaction Track after sales and collection against performa invoice on regular basis to regulate service performance and take couter measures to prevent delay Ensure revenue collection of after sales orders Ensure complaint closure within TAT Ensure regular updates of MIS and trackers in respect of Sales and Service operations. Ensure timely reportings Ensure accurate RCA and its timely submissions to management for all escalation and detractor cases Ensure implementation of all corrective points brought out through RCA
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Management Trainee • Kolkata, West Bengal, India
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