International Customer Service Representative

Key Responsibilities of a International US Debt Collector :

Tracking and Identifying Outstanding Debts :

Monitoring assigned accounts and identifying those with outstanding payments. Developing Collection Strategies :

Planning and implementing courses of action to recover debts, including negotiating payment plans and deadlines. Contacting and Communicating with Debtors :

Reaching out to debtors, either by phone or mail, to discuss their payment status and request repayment. Handling Customer Inquiries and Complaints :

Addressing customer questions and concerns regarding their accounts, debt, and collection efforts. Negotiating Payment Plans :

Working with debtors to establish payment plans that they can reasonably meet. Investigating Discrepancies :

Addressing and resolving any discrepancies or issues related to the accounts Maintaining Accurate Records :

Keeping detailed records of all communications, payment arrangements, and other relevant information. Complying with Legal and Ethical Standards :

Ensuring all collection activities are in accordance with relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA) Escalating Complex Cases :

Referring difficult or abusive debtors to supervisors or legal counsel.