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Customer Service Representative

Policybazaar.comIN

15 days ago

Job description

Salary : Competitive / Paid in Indian Rupee . INR / Annual Recommended Quick Links

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What You Should Know About This Job

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Location : Sector 44, Gurugram

Walk-in Interviews only)

Salary range : 2.5 - 3.6LPA, depending on relevant experience.

Job Description :

Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills.

Responsibilities :

Handle customer inquiries via phone, email, and chat.

Provide detailed information about our products and services.

Assist customers in making informed decisions about their insurance needs.

Maintain accurate records of customer interactions and transactions.

Resolve customer complaints in a professional and timely manner.

Collaborate with team members to improve customer satisfaction.

Requirements :

Experience : 0-4 years in customer service or sales.

Excellent communication and interpersonal skills.

Ability to handle high-pressure situations and resolve conflicts effectively.

Basic computer skills and familiarity with CRM systems.

Strong problem-solving abilities and attention to detail.

High School Diploma and Bachelor's degree preferred.

Working Conditions :

6-day working week.

We do not conduct virtual interviews.

Policy Bazaar is an equal opportunity employer and welcomes candidates from all backgrounds to apply.

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Customer Service Representative • IN