Customer Service Representative

Company Description

Wings of Care is a trusted healthcare centre specializing in acupuncture, homoeopathy, and a range of alternative treatments. With two branches in Calicut (operating as Alom Care ) and one in Palakkad, we are dedicated to holistic healing and patient-centered care.

Role Description

This is a full-time on-site role located in Palghat for a Customer Service Representative at Wings Of Care. The Customer Service Representative will be responsible for providing support to customers, ensuring customer satisfaction, scheduling appointments and delivering excellent customer service on a day-to-day basis.

Key Responsibilities :

• Must be genuine, dependable and punctual to work
• Greet patients and visitors in a courteous and professional manner
• Answer phone calls, respond to emails, and manage appointment bookings
• Verify patient information and ensure accurate data entry into medical records
• Handle patient check-ins and check-outs, including processing payments
• Communicate effectively with medical staff to coordinate schedules
• Resolve patient concerns or escalate them as needed to the appropriate personnel
• Maintain a clean and organized work environment
• Comply with all privacy and confidentiality regulations

Qualification :

Work Schedule :