People Operations AI Transformation Specialist (Gurgaon)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees&apos passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Introduction to Team

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.

We are seeking a proactive and skilled HR Operations AI Transformation Specialist to join our growing Human Resources team. In this mid-level role, you will be responsible for identifying, developing, and driving process improvement initiatives through the adoption of AI technologies within HR Operations. You&aposll partner closely with cross-functional stakeholders to modernise our HR service delivery, elevate employee experience, and streamline operational efficiency.

In This Role You Will

• Analyze existing HR processes and workflows to identify automation and AI optimization opportunities.
• Lead or support the selection and implementation of AI-powered HR solutions (e.g., chatbots, virtual assistants, predictive analytics, intelligent document automation).
• Collaborate with HR, People Tech, and business stakeholders to gather requirements, develop project plans, and ensure effective adoption of new technologies.
• Develop business cases and present recommendations to senior HR leadership.
• Serve as the subject matter expert on AI trends and best practices in HR operations.
• Coordinate process mapping, data migration, integration testing, and user training for new tools or enhancements.
• Monitor early adoption and fallout automation, providing recommendations for optimization and enhancements.
• Track and report project performance metrics, ROI, and user feedback to inform continuous improvement.
• Support change management and communication efforts to ensure smooth transitions.
• Maintain documentation and develop knowledge resources for HR teams.

Experience And Qualifications

Nice To Have

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability : IN, and others.

Expedia Group&aposs family of brands includes : Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST : 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com / jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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Skills Required

Servicenow, Nlp, Uipath, Machine Learning, HR Systems, Rpa, Blue Prism, Workday, Automation