Key Responsibilities :
- Lead and manage multiple consulting engagements across clients, ensuring on-time and within-budget delivery.
- Serve as a strategic advisor to clients, understanding their business goals and aligning solutions accordingly.
- Supervise and mentor a team of consultants and analysts, supporting professional development and performance.
- Partner with sales, product, and engineering teams to scope solutions and support pre-sales activities as needed.
- Develop and maintain detailed project plans, resource allocations, and risk mitigation strategies.
- Ensure high-quality deliverables that meet or exceed client expectations and internal quality standards.
- Monitor project health, report on KPIs, and lead issue resolution and client escalations.
- Contribute to continuous improvement of methodologies, processes, and tools used within the professional services team.
Qualifications : Required :
Bachelor's degree in Business, Computer Science, Engineering, or related field5+ years of experience in consulting, professional services, or project management1–2 years in a leadership or team lead roleStrong understanding of implementation lifecycles, client management, and enterprise software solutionsPreferred :
Master's degree (MBA or relevant field)Experience in SaaS or enterprise platform implementations (e.g., ERP, CRM, cloud solutions)PMP, Prince2, or Agile certificationFamiliarity with tools like Jira, Asana, Smartsheet, Salesforce, or ServiceNowSkills Required
Jira, Asana, smartsheet , Salesforce, Erp, Crm