Customer Technical Support Executives

Job Title : Customer Technical Support Executives – International Process

Job Type : Full-time

Shift Timings : Night Shift / Rotational Shifts (as per international time zones)

Job Summary :

We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring a high level of customer satisfaction and professionalism.

Key Responsibilities :

• Include responsibility for providing technical troubleshooting over the phone for Intermedia customers globally
• Specify handling of basic technical assistance calls related to telecom, VoIP, networking and communications
• Add the following under required competencies :
• Basic networking knowledge
• Intermediate knowledge of computers (software and hardware)

Technical Skills :

Key Requirements :

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