CRM Solutions Analyst

Position : Salesforce Business Analyst

Experience : 5 Years

Location : Onsite – Gurugram

About the Role

We’re looking for a Salesforce Business Analyst with around 5 years of hands-on experience in CRM process mapping, requirement gathering, and Salesforce implementation. The ideal candidate will work closely with business stakeholders and technical teams to design scalable Salesforce solutions that align with organizational goals.

Key Responsibilities :

• Collaborate with business users to gather, analyze, and document Salesforce requirements.
• Translate business processes into technical user stories for development teams.
• Work with Salesforce Developers and Admins to ensure high-quality deliverables.
• Conduct functional testing, UAT coordination, and end-user training.
• Create business process flows, data mappings, and reports / dashboards in Salesforce.
• Drive improvements across Sales Cloud, Service Cloud, and Experience Cloud.
• Support change management and adoption initiatives for new Salesforce features.
• Maintain documentation for configurations, integrations, and releases.

Required Skills & Experience :

Good to Have :