Service Now Expert

Required Skills & Experience :

• 4–6 years of experience with ServiceNow.
• 2 years specific experience on CSM, ITSM, and HRSD modules.
• Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.
• Proficiency in JSON authoring and working with structured data.
• Solid understanding of SQL for data analysis and task validation
• Ability to design realistic enterprise scenarios that map to ServiceNow processes.
• Experience in AI model training workflows, contributing to the creation of structured training data.
• Strong prompt engineering skills for crafting effective instructions.
• Analytical thinking, attention to detail, and logical structuring.
• Strong communication skills + customer facing experience is a BONUS Preferred Qualifications
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist-ITSM (CIS - ITSM).
• Anyone - ServiceNow Certified Implementation Specialist (CSM or HRSD).
• Exposure to AI / ML workflows or training data preparation. Familiarity with Agile methodologies.

Skills Required

Servicenow, Cases, Itsm, Agile Methodologies, Slas, Workflows, Sql, Knowledge Management, HRSD, Csm