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International Non voice | Gaming Support | Customer Service

International Non voice | Gaming Support | Customer Service

ConfidentialBengaluru / Bangalore
30+ days ago
Job description
  • Having daily interactions with the customer to handle issues from end to end via chat & Email.
  • Going the extra mile to engage customers in solving issues and ensuring satisfaction
  • Quickly and effectively building rapport with customers while diagnosing and resolving i issues
  • Providing white glove service and having the ability to provide an overall excellent customer experience
  • Managing customer expectations regarding estimated response times.
  • Critical Skills :

    • Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
    • Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
    • Ability to work in a fast-paced, hectic, changing environment
    • Ability to organize and follow-up multiple tasks / details with accuracy and timeliness
    • Ability to operate a personal computer
    • Ability to adhere to all organizational policies and procedures
    • Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
    • Ability to perform basic mathematical functions
    • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
    • Educational / Work Experience and Requirements :

    • Must successfully pass a background check
    • Plus 2 is a must Graduation degree is a plus
    • Must have at least six months customer service experience or equivalent
    • Experience in the gaming / tech support industry is a plus
    • Perks and Benefits :
    • 2 way free cab and food provided
    • Attractive incentives and attendance bonus is also provided
    • Role : Email Support

      Industry Type : BPM / BPO

      Employment Type : Full Time, Permanent Role

      Category : Non Voice

      Education UG : Graduation Not Required

      Skills Required

      email process

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    Customer Support Non • Bengaluru / Bangalore

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