Having daily interactions with the customer to handle issues from end to end via chat & Email.Going the extra mile to engage customers in solving issues and ensuring satisfactionQuickly and effectively building rapport with customers while diagnosing and resolving i issuesProviding white glove service and having the ability to provide an overall excellent customer experienceManaging customer expectations regarding estimated response times.Critical Skills :
- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow-up multiple tasks / details with accuracy and timeliness
- Ability to operate a personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Educational / Work Experience and Requirements :
- Must successfully pass a background check
- Plus 2 is a must Graduation degree is a plus
- Must have at least six months customer service experience or equivalent
- Experience in the gaming / tech support industry is a plus
- Perks and Benefits :
- 2 way free cab and food provided
- Attractive incentives and attendance bonus is also provided
Role : Email Support
Industry Type : BPM / BPO
Employment Type : Full Time, Permanent Role
Category : Non Voice
Education UG : Graduation Not Required
Skills Required
email process