Customer Care Representative

Customer Service Representative (Chat / Call / Email Support)

Location : Marol, Andheri, Mumbai (On-site)

Salary : ₹25,000–₹30,000 In-hand / month + Monthly Incentives

Schedule : 6 days / week | Fixed 9-hour shift between 8 : 00 AM – 11 : 00 PM (No Night Shifts)

About the Role :

We’re hiring a Customer Service Representative to handle chat, call, and email support for our growing D2C customer base.

If you love solving problems, communicating clearly, and helping customers have a great experience — this is the perfect role for you.

Key Responsibilities :

• Handle inbound customer queries via chat, call, and email across brand platforms.
• Resolve issues quickly while maintaining high-quality service standards.
• Log and track all interactions using CRM and internal tools.
• Follow up on pending or escalated issues until closure.
• Communicate clearly and professionally with empathy and patience.
• Share actionable feedback with team leads to improve internal processes.
• Meet key metrics — response time, resolution rate, and customer satisfaction.

Who You Are (Preferred Profile) :

Why Join Us

Ready to Apply?

Send your resume to hiring@skillveda.ai with the subject line :

“Application – Customer Support Executive (Mumbai)”

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