What success looks like in this role :
o Receiving and responding to client and Field Engineering members requests,
o Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools,
o Booking client appointments,
o Access service arrangement,
o Coordinating of essential parts,
o Maintaining call center, and
o Monitoring service level agreements (SLAs), and
o Communicating with cross-functional teams to ensure a fluid and cohesive process.
You will be successful in this role if you have :
High School diploma or GED required
Generally, less than 1 years’ experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Support Representative • bangalore, India