Senior Manager, Quality and Compliance

Key Responsibilities :

• Design, implement, and monitor quality standards aligned with program goals and client expectations for career transition services
• Establish and execute assurance management schedules to inspect, evaluate, and continuously improve delivery quality
• Drive process maturity by assessing current workflows and instituting elevated benchmarks for operational excellence
• Lead internal and client-facing QA calibration sessions, ensuring alignment on quality parameters and followthrough on action items
• Collaborate with Talent Management and HR teams to integrate QA insights into learning, performance, and career development frameworks
• Track and analyze performance trends;

identify skill gaps andsupport the creation of targeted development plans and upskilling initiatives

ensure readiness of teams through structured training and certification approaches

Key Competencies :

Key Qualifications :