OPEX Specialist

Job Description

Key Responsibilities

• Conduct an in-depth analysis of existing O&M processes to identify inefficiencies and bottlenecks.
• Recommend and implement process optimization measures to improve efficiency and reduce costs.
• Develop and maintain process documentation, SOPs, and best practice guidelines.
• Design templates and data sheets to capture operational data effectively.
• Collect, analyze, and interpret operational data to identify trends and measure performance.
• Provide actionable insights to support decision-making and cost savings (spares, manpower, etc.).
• Support the implementation of Lean methodologies to streamline workflows and reduce waste.
• Participate in OPEX projects, ensuring on-time execution and delivery of measurable outcomes.
• Promote a culture of continuous improvement through awareness and training programs.
• Manage and monitor the CCHI Index to enhance customer satisfaction.
• Coordinate complaint review meetings with stakeholders and the Operations Head.
• Ensure timely resolution of customer complaints with follow-up actions and sustainable solutions.
• Identify opportunities to digitize and automate processes for enhanced efficiency and accuracy.
• Support deployment of digital applications (e.g., Maintwiz) and other relevant tools.
• Partner with cross-functional teams to drive operational improvements.
• Benchmark organizational performance against industry standards and identify improvement areas.

Qualifications & Experience

Experience

Technical Skills

Critical Competencies

Key Attributes

Skills Required

Word, Powerpoint, Excel, Microsoft Office Suite, Lean Six Sigma