Urgent Opening For Asst Manager- Reservations
ConfidentialGurgaon / Gurugram30+ days ago
Job description5–6 years of experience in the travel industry, particularly outbound reservations Deep understanding of travel rules, aviation terminology, destination knowledge, fare structures, and industry competition Excellent communication and interpersonal skills Proven ability to upsell, handle escalations, and manage customer expectations
Job Summary :
We are seeking an experienced Assistant Manager to oversee reservations and outbound operations. The ideal candidate will manage a team, handle client queries and escalations, liaise with suppliers, and ensure high-quality travel reservation services. This role involves both operations and relationship management within the travel sector.
Key Responsibilities :
- Drive the overall operations of the reservations team
- Handle client enquiries and resolve escalations professionally
- Coordinate with suppliers to check availability and secure bookings
- Respond promptly to client queries and suggest optimal travel options
- Manage bookings, follow-up on confirmations, and gather post-service feedback
- Upsell additional services and offer suitable alternatives
- Maintain strong business-to-business relationships
Candidate Profile :
Skills Required
Escalation Management, Customer Service
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Manager Manager • Gurgaon / Gurugram