Oracle Inventory Service Engineer

Key Responsibilities

• Provide Level 1 support for  organization and location configuration  in Oracle
• Troubleshoot issues in  Receiving  and  Receipt Accounting  workflows
• Manage and monitor incident tickets for Oracle Inventory Management
• Perform initial impact assessment of reported issues and route complex ones appropriately
• Deliver strong support during  Month-End and Quarter-End closures
• Ensure compliance with SLA by managing ticket queues and response times
• Work on inventory reconciliation, visibility, and accuracy checks
• Document solutions, root causes, and contribute to knowledge base articles
• Support period-end activities related to Oracle Inventory and Receipt processes
• Collaborate with cross-functional teams during business-critical events
• Implement best practices for system configurations and issue triaging

Required Skills & Experience

Qualifications

Skills Required

Servicenow, Jira, Sla Management