Basic level understanding of Network & Telecom infra and services. Alert management through deployed NMS solution 2-3 yrs
Having an intermediate level of understanding of Network Devices (Routers / Switches / Exchanges / Firewall / Wireless System)
Configuring the Network equipment with minimum / basic configuration
Hands & Feet support as per remote instructions.
Understanding Voice PBX, Dialer, Voice Recorder, CDR Ability to provide level 1 hands & feet support for all Network & Voice related issues
Closure of assigned tickets Ticket closures within SLA
Interdomain Knowledge to attend network and voice related L1 calls
Monthly Inventory & Spare management reports Adherence to Backup management process Monthly upgradation of Network documentations Updating devices hardening daily checklist
ITIL basic knowledge
Timely escalation to the next level
Certifications : CCNA and equivalent
Skills Required
Network Devices, Routers, Firewall, Wireless Systems
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Network Engineer • Noida
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