Manager - Human Resources - BPO

Job Overview

We are seeking an experienced and detail-oriented HR Manager to oversee the human resources function for our domestic BPO workforce in India. This role is focused on ensuring statutory compliance, benefits administration, and employee relations. The ideal candidate will be a people-focused leader who can maintain legal compliance, streamline HR operations, and foster an engaged and productive workforce. This is a non-client-facing position with a strong emphasis on internal HR management and processes.

Key Responsibilities

• Ensure compliance with Indian labor laws and all government-mandated benefits.
• Oversee payroll-related statutory processes including TDS, PF, ESIC, and Gratuity calculations, filings, and contributions.
• Manage payroll deductions and maintain accurate regulatory documentation.
• Serve as the primary point of contact for employee relations, grievances, and conflict resolution.
• Conduct performance reviews and manage disciplinary procedures in a fair and transparent manner.
• Develop and implement strategies to enhance employee engagement, satisfaction, and retention.
• Maintain accurate HR records and documentation using an Applicant Tracking System (ATS).
• Support internal and external HR audits, reporting, and compliance-related requirements.

Qualifications & Skills

Why Join Us?

If you are a compliance-driven HR professional with a passion for people management and employee engagement, we invite you to apply and contribute to shaping a stronger and compliant domestic BPO workforce.

(ref : iimjobs.com)