Human Resources Manager

Reports To : Global Head of HRDepartment : Human ResourcesWe are seeking an experienced and detail-oriented HR Manager to oversee the human resources function for our domestic BPO workforce in India. This role requires expertise in statutory compliance, benefits administration, and employee relations. You will ensure smooth HR operations, maintain legal compliance, and foster a positive and engaged workforce. This is a non-client-facing position with a strong focus on internal management and people processes.ResponsibilitiesEnsure compliance with Indian labor laws and government-mandated benefitsOversee TDS, PF, ESIC, and Gratuity calculations, filings, and processesManage payroll deductions, contributions, and regulatory documentationServe as the point of contact for employee relations, grievances, and conflict resolutionConduct performance reviews and manage disciplinary procedures fairlyDevelop strategies to increase employee engagement, satisfaction, and retentionMaintain accurate HR records using an Applicant Tracking System (ATS)Support HR audits, reporting, and compliance-related requirementsQualificationsMinimum 3–5 years HR Manager experience in the BPO domestic marketProven expertise in TDS, PF, ESIC, and Gratuity managementStrong knowledge of Indian labor laws and HR complianceExperience using ATS platforms for HR operations and data managementExcellent interpersonal, communication, and conflict-resolution skillsAbility to manage sensitive HR matters with discretion and fairnessStrong organizational and decision-making abilitiesIf you are a proven HR leader who thrives in compliance-driven, people-focused environments, apply today to help shape a stronger domestic BPO workforce.