Designation to look for - Inbound head , head operations - Inbound
Location : [hashtag # DELHI]
EXP YRS OF EXP FOR TRAVEL ONLY
CTC LPA
Industry : hashtag#Travel & hashtag#Tourism – hashtag#FIT / hashtag#GroupTravel
We are seeking a strategic and dynamic HOD Operations (Destination Design) to lead and grow our FIT and Group Travel business across the assigned geography. If you are passionate about travel, client relationship management, and driving operational excellence, this is an exciting opportunity for you.
Key Responsibilities
Formulate and implement operational strategies aligned with business goals and budget targets.
Develop strong relationships with hashtag#FrontlineTour Operators (FTOs) and Sales Representatives (SRs) to maximize revenue and profitability.
Continuously analyze market trends, competition, and past performance to innovate and design compelling travel itineraries and programs.
Ensure operational efficiency by optimizing processes, managing supplier / vendor relationships, and delivering exceptional customer satisfaction.
Drive product development focused on creativity, unique experiences, and customer preferences.
Lead and mentor a high-performing team, fostering cohesiveness, professional growth, and accountability.
Monitor financial metrics including revenue targets, GOP, cost control, and ensure minimal operational losses.
Maintain strict compliance with company quality standards, guidelines, and software utilization.
Manage smooth coordination between internal teams and external partners to support flawless program execution.
What We Expect
Proven experience in operations leadership within the travel and tourism sector, especially FIT or group travel.
Strong business acumen with ability to drive profitability and client retention.
Excellent relationship-building and negotiation skills with FTOs, suppliers, and internal stakeholders.
Ability to innovate product offerings and maintain competitive edge in dynamic market conditions.
Leadership skills to manage and inspire a team while handling conflict and resolving operational challenges promptly.
Strong analytical mindset to review business performance and customer feedback for continuous improvement.
Join us in delivering outstanding travel experiences while advancing your career in a growth-driven environment.
Apply Now with your updated CV to @
HR- PRERNA WATS UP)
15H Left • India