About H.E. Services :
At H.E. Services vibrant tech Center in Hyderabad, you will have the opportunity to contribute to technology innovation for Holman Automotive, a leading American fleet management and automotive services company. Our goal is to continue investing in people, processes, and facilities to ensure expansion in a way that allows us to support our customers and develop new tech solutions.
- Holman has come a long way during its first 100 years in business. The automotive markets Holman serves include fleet management and leasing;
- vehicle fabrication andup fitting;
- component manufacturingand productivity solutions;
- powertrain distributionand logistics services;
- commercial and personalinsurance and risk management;
and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Join us and be part of a team that's transforming the way Holman operates, creating a more efficient, data-driven, and customer-centric future.
Position Overview :
The Cloud Application & Infrastructure Support Engineer is responsible for providing technical support for our business applications, ensuring their stability, performance, and usability, alongside supporting cloud infrastructure and acting as a key liaison between Level 1 Helpdesk, application development, and infrastructure teams, helping identify, troubleshoot, and resolve issues whilst continuously improving our systems.
Key Responsibilities :
Provide 2nd and 3rd line support for internal and external users of cloud-hosted and hybrid business applicationsMonitor and manage application and infrastructure performance, availability, and capacity across cloud platforms (primarily Azure)Respond to system alerts and proactively identify areas for improvement using observability tools and telemetry dataInvestigate and resolve technical issues using code-level debugging, log analysis, and root cause analysisWork with APIs, databases, and middleware services to resolve integration and performance issuesCollaborate with development, QA, infrastructure, and DevOps teams to deploy fixes, implement updates, and support CI / CD pipelinesManage incidents and service requests using ITSM tools, ensuring timely resolution and adherence to SLAsCreate and maintain documentation for known issues, configuration changes, and operational proceduresParticipate in testing and validation of new features, patches, and infrastructure changesSupport disaster recovery planning and execution for cloud-hosted applications.Participate in on-call rotation or provide out-of-hours support as requiredRequired Skills & Qualifications :
Technical Expertise :
5+ years of experience in application and infrastructure support, preferably in cloud environmentsStrong experience with Microsoft Azure (preferred), AWS, or GCPProficient in C#.NET (.NET 4.5 / 4.0, .NET Core), JavaScript, and RESTful APIsExperience with microservices architecture and containerization (Docker, Kubernetes)Database experience in SQL Server and / or OracleFamiliarity with Infrastructure as Code (IaC) tools such as Terraform, ARM templates, or BicepExperience with CI / CD tools such as Azure DevOps, GitHub Actions, Jenkins, or OctoDeployHands-on experience with monitoring and logging tools (e.G., Azure Monitor, App Insights, ELK Stack)Familiarity with agile methodologies and DevOps principlesSoft Skills & Business Acumen :Ability to work independently and collaboratively in a global team environmentStrong problem-solving skills with the ability to translate technical issues into business languageExcellent communication skills, both written and verbal, and ability to interact with both technical and non-technical stakeholdersExperience working with SaaS providers and third-party business partnersAbility to manage and prioritise incident tickets according to SLAs, ensuring timely resolution and minimal disruption to business operationsPreferred Qualifications & Experience :
Microsoft Certified : Azure Administrator Associate or Azure Solutions Architect Expert.NET certification and / or Microsoft Azure certificationITIL Foundation (preferred).NET Certification (preferred)Fleet industry knowledge (a plus but not required)