Customer Experience and Fulfillment Specialist

Location : Noida (On-site)

Type : Full-time

About Better Basics

Better Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online.

We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to help scale our backend operations as we grow. This is a high-ownership role with a potential to leading all operations down the line. You will work directly with the founder and our factory team to make sure production, fulfilment, and customer-facing operations run smoothly as we scale.

Key Responsibilities

Operations & Execution

• Coordinate daily order fulfilment, returns, and inventory updates
• Work closely with the factory manager to align fabric availability, order timelines, and production tracking
• Flag operational bottlenecks early and solve for delays, errors, or system gaps
• Own backend updates on Shopify (order edits, returns, inventory, analytics)
• Maintain trackers and reports across orders, returns, production status, and material movement

Customer Experience (CX)

Cross-functional Coordination

Qualifications / Requirements

Added Benefits

Start Date : Immediate

To apply, please email your resume and short note to support@betterbasics.co.in with subject line :

Operations and Customer Experience Associate : .

Please include salary expectation as well.