Senior Provisioning Support Engineer- Remote

Basic Scope of Job :

Assist to maintain Instalink Provisioning systems (Nokia), Mobile Number Portability Platform and Provisioning Tools to ensure the stable running operation and support configuration request to support Telecom operator business requirement.

Principal Duties and Responsibilities :

• Manage and support the Nokia Instalink Provisioning System for seamless service provisioning (voice, data, broadband).
• Monitor provisioning workflows, logs, and service activations to identify and resolve issues promptly.
• Troubleshoot provisioning failures and escalate critical issues to vendors when required.
• Maintain integrations between Nokia Instalink and OSS / BSS platforms, ensuring smooth communication with upstream and downstream systems (e.g., CRM, billing systems, HSS, network elements).
• Test, validate, and implement new features, patches, and configurations.
• Investigate system alerts, errors, and failures to ensure seamless provisioning operations.
• Provide 24x7 support to internal customers for system and application-related issues.
• Perform system maintenance, backups, and upgrades to ensure platform availability.
• Configure, schedule, and monitor provisioning processes to meet SLAs / OLAs.
• Implement vendor-provided configuration changes and run acceptance tests for new solutions and services.
• Automate tasks and extract information by developing and implementing scripts.
• Perform regular reconciliations to ensure data integrity across provisioning systems.
• Analyze system performance, run traces, troubleshoot reported incidents, and resolve issues.
• Prepare and analyze reports, statistics, and trends for provisioning platforms.
• Support commercial teams with new requests, ideas, and marketing requirements.
• Facilitate project implementation across other divisions and departments.
• Continuously improve operational processes by studying system performance and recommending redesigns.
• Ensure compliance with company Information Security Policies , maintaining confidentiality, integrity, and security of all information assets.
• Meet quality, performance, and KPI targets while providing supporting documentation.

Education & Qualification :

Experience :

Interested candidates please share CV : [HIDDEN TEXT]

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Skills Required

Sql