Technical Support Specialist - Warehouse Control Systems

About the Role :

We are hiring a Technical Support Specialist AutoStore EXACTA & Conveyor Systems.

Locations : Bangalore, Hyderabad.

Work Model : Hybrid.

Experience : 5-7 Years.

Notice Period : Immediate15 days.

Open roles : 15.

Job Description : Technical Support Specialist AutoStore EXACTA & Conveyor Summary :

We are seeking a skilled Technical Support Specialist to provide application and operational support for AutoStore EXACTA warehouse execution software (WES / WCS) and conveyor / material handling systems.

The ideal candidate will have hands-on experience supporting automated warehouse operations, including AutoStore, conveyors, and warehouse control systems, ensuring optimal system uptime and efficiency for distribution and fulfillment Qualifications :

Education : Bachelors degree in Computer Science, Information Systems, Engineering, or related :

• 5 to 8 years of IT / technical support experience, with 2+ years in AutoStore EXACTA or warehouse control systems (WCS).
• Strong knowledge of automated material handling systems, conveyors, and warehouse execution systems.
• Experience troubleshooting databases (SQL Server / Oracle), system logs, and APIs.
• Familiarity with PLC / controls, networking, and RF device Skills :
• Hands-on with EXACTA WES / WCS modules, order routing, and exception handling.
• Proficiency in SQL, scripting (PowerShell, Python, or Shell), and system monitoring tools.
• Understanding of warehouse processes (inbound, outbound, picking, packing, inventory EXACTA WMS (Warehouse Management System) :
• Understanding of warehouse workflows (receiving, storage, picking, replenishment).
• Knowledge of EXACTA software modules (order management, inventory control, system monitoring).
• Familiarity with database systems (often SQL Server or Oracle) for troubleshooting and reporting.
• Experience with integration protocols (APIs, middleware, ERP / WMS Systems :
• Basic mechanical engineering concepts (belts, rollers, motors, gearboxes, pneumatics).
• Knowledge of material handling equipment (conveyors, sorters, lifts).
• Understanding conveyor logic controls and safety interlocks.
• Operating Systems : Windows Server and Linux (for running system components).
• Networking : TCP / IP fundamentals, VLANs, switches, and firewalls for system connectivity.
• Databases : SQL querying for data validation and troubleshooting.
• SCADA / HMI Systems : Monitoring real-time performance and alerts.
• Scripting & Automation : Basic PowerShell, Python, or shell scripting for log analysis and task Qualifications :
• Experience in 24x7 distribution / fulfillment center support.
• Knowledge of conveyor control systems, AS / RS, and robotics in automated warehouses.
• Exposure to cloud hosting, virtualization (VMware), and DevOps tools.
• Certifications in WMS / WCS platforms or industrial automation Skills :
• Strong problem-solving and analytical mindset under time-sensitive conditions.
• Ability to communicate effectively with both technical teams and warehouse operations staff.
• Self-motivated and adaptable, with a focus on customer service and operational excellence.

(ref : hirist.tech)