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Operations Manager

Operations Manager

ConfidentialIndia, Ahmedabad
15 hours ago
Job description

Skills :

Business Process Reengineering, Standard Operating Procedure (SOP), Navigate career, Team Management, Team Building, Support Team,

Operations Manager Job Description

Reports To : General Manager

Overview

The Operations Manager plays a crucial role in ensuring the smooth functioning of all client-facing operations. This position acts as the key support and driver for Team Leaders and the General Manager, requiring strong leadership, people management, and problem-solving abilities.

General Responsibilities

  • Lead, motivate, and mentor Team Leaders to foster a collaborative and high-performing work environment.
  • Oversee all client-facing operations, ensuring service quality and timeliness.
  • Manage staffing levels across client teams in coordination with the COO and GM.
  • Support Team Leaders in professional development through the Career Navigator framework.
  • Ensure all team members complete mandatory training and stay updated with current requirements.

Team Management

  • Ensure timely submission of timesheets and accurate entry of budget hours for all tasks.
  • Manage team capacity and redistribute workloads when needed.
  • Conduct quarterly performance reviews with Team Leaders and ensure they do the same for their teams.
  • Encourage learning through the Navigate Learning Review process.
  • Evaluate the effectiveness of training programs and suggest operational improvements for new and existing employees.

    • Operations Management

  • Ensure client deliverables are completed and submitted within deadlines.
  • Oversee statutory lodgments and payments, ensuring approvals and client communication before due dates.
  • Work closely with the General Manager to incorporate review points into monthly client financials.
  • Manage overflow work or temporarily lead teams when a Team Leader is unavailable.

    • Solution-Oriented Approach

  • Maintain and update Standard Operating Procedures (SOPs).
  • Keep client-specific manuals current and accessible.
  • Oversee training programs aligned with Career Navigator.
  • Ensure each staff member is assigned a buddy for smooth role handovers and knowledge sharing.
  • Verify that all handovers are properly signed off before any team transition.

    • Key Skills

  • Proven leadership and people management skills.
  • Strong communication and coordination abilities.
  • Ability to think strategically and develop practical solutions to operational challenges.
  • Excellent organizational and multitasking skills.

    • Education & Experience

  • Qualification : B.Com, M.Com, Inter CA, CA, CMA, or equivalent.
  • Experience : Relevant background in accounting, operations, or team management.

    • Skills Required

    Team Management, business process reengineering, performance reviews

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