Risk, and Compliance Specialist II

About the Role!

As a Risk and Compliance Specialist, you will play a pivotal role in ensuring the highest service quality standards, risk mitigation, and compliance within our organization. Your responsibilities will revolve around analyzing data, identifying potential risks, implementing strategies to address compliance issues, and fostering a culture of continuous improvement. This role requires strong analytical skills, problem-solving abilities, effective communication, and a collaborative mindset to work with various organizational stakeholders. The ideal candidate will be proficient in Google Sheets and demonstrate a commitment to execution excellence.

What the Candidate Will Do

• Analyze metrics, risk factors, and compliance standards to identify areas for improvement
• Develop and implement strategies to enhance service quality, mitigate risks, and ensure compliance with regulatory requirements
• Identify emerging risks and trends, and proactively recommend solutions to mitigate potential impacts on service quality and compliance
• Work on content development in case of gaps in the SOPs / KB pages
• Utilize analytical tools, including Google Sheets, to collect, organize, and analyze data for informed decision-making
• Work with TLs to improve the team's TPH, R2, insights & impact metrics
• Willingness to work in shifts (rotating day / night shifts, rotating weekend offs)

Basic Qualifications

Preferred Qualifications

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Skills Required

Data Analysis, Collaboration, google sheets , Reporting