Learning Experience Manager

NICMARRepublic Of India, IN

3 days ago

Job description

Job Title : Operations Manager : NICMAR Online

Function : Operations

Location : Mumbai

Reports to position : New Initiatives – Growth - Head

Team Management Role : Yes

Job Purpose

Own the end-to-end delivery of online programs : onboarding, scheduling, faculty coordination & learner support journey.
Ensure high-quality, seamless experiences for every learner.

Job Outline

Design and optimize SOPs across delivery, engagement, feedback, and career support.

Automate and scale systems using tech-driven workflows.

Design and optimize SOPs across delivery, engagement, feedback, and career support.

Lead cross-functional teams : program managers, academic coordinators, and career advisors as we grow.

Build a high-performance, learner-centric culture.

Collaborate with placement teams to align learning outcomes with real hiring needs.

Enable internships, capstones, and direct hiring pipelines.

Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.

Job Specification

Knowledge / Education :

Bachelor’s degree in marketing, business analytics, statistics, or related field. A Master’s degree or certification in analytics is preferred.

Specific Skills :

Track learner progress, satisfaction, and placement metrics.

Drive continuous improvements with actionable insights.

Desirable Experience :

3–8 years in ops or program management (preferably in edtech or University).

Comfort with tools & automation.

Team leadership experience and a sharp eye for execution.

A passion for learner success and industry relevance.

Job Interface / Relationships

Internal :

Program Managers – Daily coordination on schedules, cohort tracking, and learner issues.

Academic Coordinators – For session delivery, faculty calendars, and academic content alignment.

Career Services Team – To sync program outcomes with placement drives, internships, and employer requirements.

Technology Team – For LMS, CRM, automation tools, and tech support resolution.

Admissions & Marketing – For learner onboarding readiness and cohort communication timelines.

External :

Industry Partners & Employers – Coordinating projects, placements, hiring opportunities, and guest sessions.

EdTech Vendors / Tool Providers – For operational tools, integration support, and system improvements.

Key Result Area

Key Performance Indicator (KPI) Measure Weightage :

Program delivery timelines adherence : ≥ 95%

Placement rate within 3 months of program end : ≥ 75%

Onboarding satisfaction score (learner / faculty) : ≥ 4.5 / 5

Average response / resolution time for learner queries : ≤ 24 hours

Team performance review scores : ≥ 4 / 5

Internal stakeholder satisfaction score : ≥ 90%

Capstone projects / internships activated per quarter : ≥ 3

Employer satisfaction score with program alignment : ≥ 4.5 / 5

New hiring partnerships created : ≥ 2 per quarter

Operational error / issue rate : ≤ 3% per cohort

Any Other Significant Input

Faculty Performance Feedback Loop – Implement structured evaluations for faculty.

Scalability Planning – SOPs and workflows for multi-cohort expansion.

Cohort Health Monitoring – Track engagement, drop-off risks, and intervention needs.

Risk Management Playbook – Anticipate and mitigate delivery or staffing issues.

Create a job alert for this search

Manager Learning • Republic Of India, IN

Related jobs

Promoted

Learning Experience Manager

Learn with LeadersRepublic Of India, IN

Through year-round programs — including global summer camps, workshops, research initiatives, and online conferences — LWL helps students explore new interests, build meaningful networks, and nurtu...Show moreLast updated: 3 days ago

Promoted

Learning Experience Coordinator

EmeritusRepublic Of India, IN

Reports to : Senior Delivery Specialist.Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governmen...Show moreLast updated: 30+ days ago

Promoted

Assitant Manager- Learning & Development

Target Learning VenturesIndia, India, India

Job Title : Assitant Manager-Learning & Development.Experience : Minimum 3+ years in Learning & Development / Corporate Training. We are looking for a dynamic L&D professional to design and deliver im...Show moreLast updated: 1 day ago

Promoted

Immersive Experience Manager

RPG FoundationRepublic Of India, IN

Role Overview : We are seeking a passionate, grounded, and exceptionally organized individual to support the design and delivery of immersive experiences—from intimate walks to large-scale public ev...Show moreLast updated: 4 days ago

Promoted

Learning Experience Director

Reliance Brands LimitedRepublic Of India, IN

The Head – L&D will be responsible for designing and executing the overall learning strategy for Hamleys India.This role will focus on building a culture of continuous learning and capability enhan...Show moreLast updated: 1 day ago

Promoted

Learning Experience Architect

HubbleHoxRepublic Of India, IN

We are looking for a dynamic Learning & Instructional Designer who will primarily be responsible for end-to-end video production process – from scripting, to storyboarding, to post-production.The i...Show moreLast updated: 14 days ago

Promoted

Learning Experience Specialist

EmeritusRepublic Of India, IN

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 4 days ago

Promoted

Learning Experience Specialist

Boston Institute of AnalyticsRepublic Of India, IN

Boston Institute of Analytics (BIA) is a globally recognized leader in professional training across emerging technologies. We are seeking a detail-oriented and proactive Academics Operations Executi...Show moreLast updated: 1 day ago

Promoted

Digital Learning Experience Designer

Techsurge LearningRepublic Of India, IN

Techsurge Learning enhances business performance by combining advanced learning methodologies with innovative technology solutions. We offer comprehensive consultation, custom e-learning development...Show moreLast updated: 4 days ago

Promoted

Learning Experience Specialist

Randstad EnterpriseRepublic Of India, IN

As a facilitator on the global learning and development team, your role is focused on ensuring the facilitation and delivery of key learning programs into our business, that support our people in d...Show moreLast updated: 1 day ago

Promoted

Customer Experience Learning and Performance Manager

Poonawalla FincorpPune, Republic Of India, IN

Train Contact Centre Employees on Product and Processes (New & Existing) for all PAN India centers (Inhouse and Vendor Locations). To conduct refresher training for existing employees regularly.Trai...Show moreLast updated: 25 days ago

Promoted

Senior Learning Experience Designer

(Deactivated) - Origin Learning (A Division of ELB Learning)Chennai, Republic Of India, IN

ELB Learning is an award-winning eLearning and learning technology company that designs and deploys result-driven digital learning solutions. ELB Learning is a one-stop shop for creating and deliver...Show moreLast updated: 24 days ago

Promoted

On-Site Learning Experience Manager

Great Lakes Institute of ManagementChennai, Republic Of India, IN

Executive Education - Classroom Program Manager (On Site - Class Mgmt).Program Management & Execution of In class Logistics and Social Media (Daily Communication). Create video content for CLD progr...Show moreLast updated: 30+ days ago

Promoted

Learning Experience Designer

IndiGridRepublic Of India, IN

IndiGrid is a platform to experiment fearlessly and develop into a business leader and not restrict to a single function. A deep respect and focus on your individual well-being, personal space, idea...Show moreLast updated: 13 days ago

Promoted

Learning Experience Designer

Orbit & SkylineRepublic Of India, IN

Orbit & Skyline is looking forward to onboarding an.As an instructional designer, you will be responsible in creating, developing and releasing training material related to manufacturing, field sup...Show moreLast updated: 24 days ago

Promoted

Learning Experience Design Lead

Novac Technology SolutionsRepublic Of India, IN

Join a Future of Innovation and Impact.Novac Technology Solutions Pvt.Shriram Group and recognized among India’s Top 100 Best Companies to Work For—is seeking a dynamic leader to drive excellence i...Show moreLast updated: 24 days ago

Promoted

Learning Experience Director

TaglynkRepublic Of India, IN

We are seeking a visionary Head of Curriculum & Learning Experience to lead the end-to-end design strategy for a spoken English learning ecosystem. You will shape the academic and experiential backb...Show moreLast updated: 4 days ago

Promoted

Global Learning Experience Manager

Indo EuropeanNew Delhi, Republic Of India, IN

We suggest you enter details here.This is a full-time, on-site role for a Destination Manager-Study Abroad in New Delhi.The Destination Manager will be responsible for organizing and guiding study ...Show moreLast updated: 14 days ago