Learning Experience Specialist

Location : Mumbai, Andheri E

About Us :

Boston Institute of Analytics (BIA) is a globally recognized leader in professional training across emerging technologies. We are seeking a detail-oriented and proactive Academics Operations Executive to support our academic operations, ensuring a seamless and high-quality learning experience for both in-class and online students.

Role Overview :

As an Academics Operations Executive, you will oversee and monitor day-to-day academic operations, conduct quality checks, and ensure all training sessions meet the highest standards of excellence. You will contribute to creating an exceptional learning environment by focusing on operational efficiency, session quality, and student satisfaction.

Key Responsibilities :

1. Session Monitoring :

• Oversee and monitor live training sessions (both classroom and online) to ensure they run smoothly.
• Perform pre-session checks, including mic, video, and audio setup, to prevent technical disruptions.
• Track trainer attendance, punctuality, and session adherence to schedules.
• Monitor and log the start time and end time of lectures to ensure quality assurance and support other operational requirements.

2. Quality Assurance :

3. Student Feedback & Experience :

4. Trainer Feedback & Coordination :

5. Operational Monitoring :

6. Technical Oversight :

7. Continuous Improvement :

Qualifications & Skills :

Education : Currently pursuing or recently completed a degree in Education, Operations, Business Management, or a related field.

Skills :

Why Join Us?