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Sr. Manager - Legal Operations

Sr. Manager - Legal Operations

ConfidentialNagar, Sahibzada Ajit Singh Nagar, India
6 days ago
Job description

Location : Mohali, Punjab

Department : Operations / Delivery

Experience : 15 years in legal services, with at least 10+ years in an LPO or corporate legal environment

Type : Full-time

Role Overview

This role plays a pivotal role in leading delivery teams, ensuring high-quality execution of client projects, maintaining compliance with global legal standards, and nurturing client relationships. This role demands a strong foundation in legal concepts, managerial skills, attention to detail, and a service-driven mindset to meet the evolving demands of international legal clients.

Key Responsibilities

Delivery and Project Management :

  • Manage and supervise the end-to-end delivery of legal support services across verticals such as :
  • Litigation Support Services preferably in US litigation with focus on personal injury, employment law and Lemon law
  • Contract Lifecycle Management (CLM)
  • Document Review (Litigation, Regulatory, Internal Investigations)
  • Legal Research and Drafting
  • Compliance and Risk Advisory
  • Entity Management and Corporate Governance
  • To maintain quality deliverables by ensuring accuracy, completeness, and adherence to client expectations and legal standards.
  • Develop project plans, allocate resources, and monitor progress to ensure timely and cost-effective delivery.
  • Address and resolve delivery-related issues and client escalations in a proactive manner.

Client Relationship Management

  • Serve as a key point of contact for assigned clients; maintain regular communication to understand evolving needs, provide updates, and ensure alignment
  • Participate in client calls, review meetings, and feedback sessions
  • Support client on boarding, process transition, and documentation activities
  • People And Performance Management

  • Lead, mentor, and coach a team of legal analysts, associates, and senior associates
  • Monitor team performance, identify training needs, and implement performance improvement strategies
  • Conduct regular knowledge-sharing sessions, upskilling initiatives, and career development support for team members
  • Quality, Compliance & Reporting

  • Ensure adherence to internal SOPs, SLAs, legal best practices, and data confidentiality protocols
  • Implement robust quality control mechanisms and conduct regular audits of work outputs
  • Generate and present project dashboards, status reports, and operational metrics to internal and external stakeholders
  • Operational And Strategic Initiatives

  • Assist the AVP / Delivery Head in strategic planning, process optimization, and resource management
  • Collaborate with business development teams on proposals, RFPs, client presentations, and proof-of-concept projects
  • Support the implementation of legal tech tools and process automation initiatives
  • Qualifications & Experience

  • Educational Background : LL.B. (mandatory) from a recognized law school; LL.M in Business laws preferred
  • Experience : 15 years in legal services with 10+ years in a supervisory or client-facing role in an LPO or corporate legal setup
  • Exposure to U.S., U.K., or other common law jurisdictions is highly desirable.
  • Demonstrated expertise in contract analysis, litigation support, and legal compliance domains
  • Key Skills & Competencies

  • Excellent legal drafting, analytical, and interpretation skills
  • Strong command of legal research databases (e.g., Westlaw, LexisNexis)
  • Familiarity with contract management platforms (e.g., Icertis, ContractWorks, DocuSign CLM), review tools (e.g., Relativity, Everlaw) and case management softwares like ActionStep, Clio, Practice Panther etc.,
  • Exceptional written and verbal communication and ability to interact with global clients
  • Proven ability to lead teams, manage multiple priorities, and work under pressure.
  • High standards of professional ethics, confidentiality, and integrity
  • Skills Required

    Legal Drafting

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