Support Coverage : 24x7
Scope of work :
The scope includes full lifecycle management and operations of OpenShift infrastructure as detailed in subsections below.
Role & Responsibilities Container Platform Management :
- Container lifecycle management (creation, deployment, health checks, updates)
- CI / CD Pipeline Management
- Dockerfile and Image Management
- Incident / Service / Change / Problem Management
- OS Patching, Node Administration
- PV / PVC backup and restore
- IAM and container registry management
Client / OEM responsibilities include :
Application deployment & container image developmentNetwork design (HLD / LLD), Certificate procurementCluster Lifecycle Support :
Cluster Provisioning, Registration, and CMDB onboardingBackup configuration, monitoring setup (Prometheus, Zabbix)RBAC, CRD, and LDAP integrationRoutine patching, update validation, vulnerability remediationsCluster scaling, BIOS / firmware updates, and CMDB maintenanceMonitoring & Troubleshooting :
CPU / Memory / Disk / IO health trackingCluster / operator / service log analysisAlerts & automated remediationOEM case logging & escalationSLA-compliant incident resolution and RCA reportingMaintenance & Administration :
Scheduled patching, cluster backups, and vulnerability fixesCapacity planning dashboardsDR documentation, SOPs, RPO / RTO assuranceAdmin access compliance (RBAC, syslog, NTP, ILO etc.)Decommissioning and Audit Support :
Server resource release and secure OS image deletionRebuilds from backup if neededAudit participation, IDR data reporting, NC closure tracking(ref : hirist.tech)