Technical Account Manager

Technical Account Manager

Location : Remote (Pune, India)

Company :

Reputed Ecommerce Product-Based Organization

Are you passionate about building strong customer relationships while solving complex technical challenges?

Our client, a

leading eCommerce product-based company , is looking for a

Technical Account Manager (TAM)

to serve as the trusted technical advisor for their key enterprise customers. This is a

remote opportunity , offering exposure to modern SaaS technologies, global clients, and a collaborative environment.

What You’ll Do

Act as the

primary technical point of contact

for strategic customers, ensuring smooth communication with internal teams.

Guide customers on

product adoption, optimization, and troubleshooting

to maximize value and performance.

Manage and resolve

critical technical issues , coordinating with engineering, support, and product teams.

Conduct

regular account reviews

to assess performance, identify risks, and recommend improvements.

Build deep

product expertise

to provide best-practice guidance and configuration recommendations.

Partner with

Customer Success and Sales

teams to drive satisfaction, renewals, and customer growth.

Develop

technical documentation, onboarding materials , and training resources for customers.

Monitor

usage metrics

to identify adoption trends and proactively address potential issues.

Serve as the

voice of the customer , sharing insights and feedback to shape future product enhancements.

What You’ll Need

8–15 years

of experience in

Technical Account Management

or a related role within

eCommerce, Order Management , or

SaaS

domains.

Strong technical foundation in

cloud infrastructure ,

REST APIs , and

frontend technologies

like

NextJS

or

JavaScript .

Proven ability to manage and resolve

complex technical issues

in collaboration with cross-functional teams.

Excellent

communication and relationship-building

skills — able to translate technical details for non-technical audiences.

Demonstrated success in driving

customer adoption , minimizing churn, and building customer trust.

Strong

organizational and multitasking

abilities to manage multiple accounts effectively.

A proactive,

customer-first mindset , with a knack for anticipating needs and mitigating risks.