ITAM Content Analyst

Job Description

What you get to do in this role :

• Participate in various types of content auditing activities having different levels of complexity. This includes addressing various requests and issues reported by various stake holders, including customers
• Interpreting licensing / contract terms and conditions; using the knowledge gained from past experience; and auditing the content items to ensure a world-class quality content library.
• Understand the overall ServiceNow ITAM product suite—features, workflow—and utilize the knowledge gained from past experience in auditing ITAM content to ensure a world-class quality ITAM content library.
• Manage IT Products’ SKU information and multiple catalogues
• Creating and updating ITAM content-related process documents
• Review contents curated by team, where required, as part of internal content review process
• On a regular basis, auditing a high volume of ITAM content data of different types to ensure the customer and organization goals are met ahead of time.
• Impart the acquired knowledge from the overall experience to the team to improve the efficiency and quality of the content
• Transform the network discovery data into actionable information that can be used for license management and ensure the quality and correctness.
• Creation of various content entities whenever required.
• Collaborate with team members and different stake holders in a fast-moving and aggressive work environment, which helps our customers get world-class quality software and hardware content

Qualifications

To be successful in this role you have :

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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