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Web Chat Executive
ConfidentialGandhinagar8 days ago
Job descriptionA Web Chat Executive is responsible for providing real-time support to customers through live chat on a company's website. The role involves handling multiple chat conversations simultaneously, responding to customer inquiries, and resolving issues in a timely and efficient manner. They are responsible for providing accurate information about products, services, and company policies. This position requires excellent written communication skills, multitasking abilities, and a strong customer service orientation. The executive is also expected to escalate complex issues to a higher-tier support team and document all customer interactions for future reference. The role is crucial for enhancing the customer experience and maintaining a positive brand image.
Skills Required
Customer Support, Problem-solving, Conflict Resolution, zendesk, LiveChat, Microsoft Office Suite
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Executive • Gandhinagar
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