This job offer is not available in your country.

[Immediate Start] Technical Team Lead

Innovation Technology By DesignIndia

8 hours ago

Job description

Position Summary

Managed Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with and resolving a variety of managed service inquiries.

This is a very customer-focused, hands-on role where the Team Leader will be expected to handle and resolve customer issues as well as undertake the day-to-day management aspects that the post requires.

Education and Qualifications

=8 years of IT or related domain.

Excellent written and verbal communication skills.
Education : Graduate (Any stream) preferably in computer science or related field.

Responsibilities

Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members.

Motivating, mentoring, and developing a team of 15-20 Engineers (a combination of L1, L2, and L3) to deliver a first-class service.

Consult with customers regarding post-sales requirements, and delivery, and will have input into ongoing service reviews.

Ensure all Managed Service provisions are delivered on time and following ITBD’s Clients’ expectations and that support is provided accordingly with both internal and external stakeholders.

Set clear objectives, evaluate progress against objectives, and instill a performance-oriented culture with a focus on accountability.

Conduct monthly one-on-one is with individual team members as well as quarterly reviews.

To monitor and record attendance and manage issues as appropriate.

Contribute to the ongoing development of the Managed Support function by sharing knowledge, experience, and expertise with other team leaders.

Troubleshooting on Wintel, Firewall, and messaging (Office365 and Exchange Servers).

Monitoring backups.

Troubleshooting networks, virtualization, and Windows servers.

To recognize opportunities for improvements to procedures by proactively offering ideas and solutions.

Encouraging team input into procedures and practices – assisting them in developing their ideas.

Provide an escalation level for problem support, management, resolution, and communication as appropriate.

Work with the department’s Service and Process Improvement analysts to ensure all aspects of the department's “business as usual” operations can be maintained to meet customers’ requirements.

Work with the Service management function to ensure key SLAs are met for provisioning and support and to ensure progress updates are provided as required where service issues are identified.

Ensure activity on projects is regularly monitored to ensure milestones are met.

Ensure the Test labs are maintained and supported to agreed standards which will assist team members in continuous learning and development of their technical competencies.

Assist the team where required by actively working on customer issues, handling calls, managing tickets and escalations, etc.

Capabilities

Must-Have

Proven experience of 8+ years in a combined customer service handling / Managed Services role.

Minimum 4 years’ experience working in an MSP environment is a must with a minimum of 2 years as a Team Leader / Tech Lead.

Exceptional knowledge of troubleshooting and hands-on in Desktop, Servers, Networking, AD, O365, and VMWare.

Good academic background with a degree or equivalent qualification in Information Technology, Business Studies, Computing, or a relevant subject an advantage.

Experience in motivating and leading others or deputizing in the team leader’s absence.

Experience in providing structured feedback and coaching others.

High standard of communication both written and verbal, must have prior experience with servicing and communicating with onshore Clients.

Capable of managing own workload with minimal supervision to tight deadlines.

Able to prioritize and distribute team workload effectively.

High performer who is recognized as a role model in his current role.

Able to deal with challenging client and staffing issues in a professional and supportive manner and to see these through to resolution.

Keen to offer ideas and solutions to develop the Managed Services function

Create a job alert for this search

Technical Team Lead • India

Related jobs

Promoted
New!

Technical Lead (Backend) (Immediate Start)

HabitIndia

You’ll be the technical heartbeat of Habit.Owning architecture, engineering culture, and delivery.You’ll partner with Product, Ops, and Leadership as the single technical point-of-contact, setting ...Show moreLast updated: less than 1 hour ago

Promoted

Technical Lead

VeltrisIndia

Hands-on experience in networking protocols : .Routing : BGP, OSPF, IS-IS, VRF, VRRP.Experience with distributed systems, microservices, and cloud-native architectures (Docker, Kubernetes).Familiarity...Show moreLast updated: 13 days ago

Promoted

Technical Lead

7-Eleven Global Solution Center – IndiaIndia

Why Join 7-Eleven Global Solution Center?.When you join us, you'll embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local te...Show moreLast updated: 19 days ago

Promoted
New!

Business Development Team Lead (Immediate Start)

Soft Suave TechnologiesIndia

We are seeking a seasoned female Business Development Leader to drive strategic growth.If you have a proven track record of selling custom software solutions, web & mobile application services, and...Show moreLast updated: less than 1 hour ago

Promoted
New!

▷ (Apply Now) Senior Technical Lead

Orbit & SkylineIndia

Lead and actively contribute to the architecture, design, and end-to-end implementation of scalable software and system solutions. Collaborate with cross-functional engineering teams to define techn...Show moreLast updated: less than 1 hour ago

Promoted

Technical Lead (Apache Airflow, Python)

Dminds Solutions Inc.nagpur, maharashtra, in

We are seeking an Apache Airflow Senior Python Tech Lead with strong expertise in Python and hands-on experience in Azure cloud technologies. The role will focus on migrating processes from the curr...Show moreLast updated: 21 days ago

Promoted
New!

Immediate Start! Sales Team Lead - Commercial

Syndrome NewEdgeIndia

Job Title : Business Development Team Leader - Commercial.Job Summary : We are seeking a dynamic and experienced Business Development Team Leader to drive our commercial accounts and lead a team of b...Show moreLast updated: less than 1 hour ago

Promoted

Technical Lead

ThumoIndia, India

Founding Engineer @ Thumo (Africa’s first super-app).We’re building Africa’s super-app, starting with food delivery.M funding round led by Soma Capital with top Silicon Valley angels, we’re hiring ...Show moreLast updated: 18 days ago

Promoted

▷ (Immediate Start) Operations Team Lead

TPIndia

Be responsible for the team’s overall performance.Take care of Attrition, Shrinkage, CSAT, Quality, FCR.Resolve queries in exceptional situations and escalate them, when required (by following prop...Show moreLast updated: 30+ days ago

Promoted

Team Lead

HCLTechNagpur, Maharashtra, India

Technical Skill Set : Oracle PL / SQL, Production support.Unix Shell Scripting, Autosys, Service Now.Notice Period : Immediate joiners. Location : Work from Office NAGPUR.In addition, please consider the...Show moreLast updated: 21 days ago

Promoted

AppScan Product_Technical Lead (Java & C++ Developer)

HCLSoftwarenagpur, maharashtra, in

Is a Product Development Division of HCL Tech : That operates its primary Software business.At HCL Software we Develop, Market, Sell and Support over 20 Product families in the areas of Customer Exp...Show moreLast updated: 7 days ago

Promoted

Senior Java+Angular Full stack Developer (Tech Lead)

Groupe SIInagpur, maharashtra, in

Write clean, efficient, and well-documented code, ensuring the highest standards of.Utilize SQL for data management, database design, and query optimization. Dockerize applications for streamlined d...Show moreLast updated: 7 days ago

Promoted

Technical Lead

CircanaIndia

Let’s be unstoppable together!.At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an en...Show moreLast updated: 21 days ago

Promoted

Cloud Data Delivery & Modernization Lead

Pacific Data IntegratorsNagpur, IN

Core Technical & Domain Skills.Extensive hands-on experience with cloud modernization of ETL pipelines.Strong data debugging skills and deep understanding of enterprise analytics stack.Proven track...Show moreLast updated: 9 days ago

Promoted

Technical Lead

HCLTechnagpur, maharashtra, in

Informatica EDC CAI / CDI Developer.Informatica CAI (Cloud Application Integration) - Integration Platform.API Development (REST / SOAP, Swagger / WSDL) - Web Services & APIs. Workflow Orchestration (Even...Show moreLast updated: 30+ days ago

Promoted

Data Engineer Team Lead

SGInagpur, maharashtra, in

To be discussed based on your skills and experience.Strong hands-on data engineering experience with a proven ability to design, build, and optimize scalable data pipelines in .Deep technical exper...Show moreLast updated: 19 days ago

Promoted

Automation Anywhere Technical Lead

Coforgenagpur, maharashtra, in

We are looking for a skilled RPA Developer with expertise in Automation Anywhere to join our development team.The successful candidate will be responsible for designing, developing, and implementin...Show moreLast updated: 7 days ago

Promoted

Senior Software Engineer (Tech Lead)

DocuVillenagpur, maharashtra, in

Our mission is to help businesses unlock insights from legal and procurement contracts using AI / ML and scalable software systems. This is a rare opportunity to shape a product and company from the g...Show moreLast updated: 7 days ago

Promoted

Java Technical Lead (Overseas Relocation Required)

HuxleyIndia, India

THIS POSITION REQUIRES THE CANDIDATE TO RELOCATE TO TOKYO JAPAN • • •.Location : Tokyo Japan (relocation is required).Work-style : On-site Daily in Tokyo Japan office. Requirements : Java / Spring and 10+ y...Show moreLast updated: 12 days ago

Promoted
New!

Java Technical Lead [Immediate Start]

Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions)India

NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI ...Show moreLast updated: less than 1 hour ago