International BPO
ConfidentialNoida7 days ago
Job descriptionHandle inbound and / or outbound calls, chats, or emails for international customers Address customer queries related to products, services, or technical issues efficiently Provide real-time resolutions while maintaining a high level of customer satisfaction Ensure timely follow-up on customer interactions and maintain accurate records in CRM Meet or exceed performance metrics such as quality, productivity, AHT, and CSAT Work collaboratively with team members and supervisors to meet campaign goals Escalate unresolved or sensitive issues to the appropriate department or authority Adhere to process guidelines, security protocols, and quality standards Stay updated with product knowledge, process updates, and system changes Maintain professionalism and courtesy in every customer interaction
Requirements :
- 1 to 5 years of experience in an International BPO (voice / non-voice)
- Excellent communication skills in English (verbal and written)
- Comfortable working in rotational / night shifts as per global campaign requirements
- Ability to handle high call volumes or query loads under pressure
- Familiarity with CRM tools and ticketing systems
- Strong problem-solving skills and attention to detail
- Good typing speed and basic computer proficiency
- Experience in US, UK, or Australian process (Sales, Customer Support, or Tech Support)
- Exposure to tools like Zendesk, Freshdesk, Salesforce, or similar platforms
- Background in domains like e-commerce, telecom, banking, travel, or IT support
- Competitive salary with performance incentives
- Transport facilities (as per company policy)
- Paid training and skill development sessions
- Growth opportunities within multiple international campaigns
- A diverse, inclusive, and dynamic work environment
Preferred Qualifications :
What We Offer :
Skills Required
Data Entry, Customer Support, crm software, Technical Troubleshooting, Sales Techniques
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International Bpo • Noida