Sr. Field Service Engineer

Job description

Key Duties and Responsibilities :

• Attend all Breakdown calls and closure within the assigned service parameters of response time by accurate allocation of time to achieve customers satisfaction. Have complete ownership of the service delivery process.
• Providing timely Preventive maintenance to the assigned set of customers. (primary and Secondary) by keeping the data of P.Ms for assigned customer base to support AMC charges
• Achievement of financial objectives as assigned and completion of the cycle of order process. Achieve the assigned spares and Service revenue targets. Keeping track of ensuring payment collections for the transactions done for the assigned customer base.
• Timely reporting of all service reports, weekly reports, expense statements and any other data which is asked from time to time through SFDC and emails to ensure communication flow.
• Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to achieve proper discipline of operations

Experience Requirements :  4-6 years experience in the field of Laboratory equipment's.

Knowledge, Skills and Abilities required for this role :

Skills Required

laboratory equipment , Service Delivery Management