Associate Director - Onboarding

About Company

Keka has been a silent revolution in the making since our launch 8 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform, all with zero advertising spend and pure customer love.

We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don't hide our shortcomings and aren't afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries.

In November 2022, the company recently secured India's largest Series A SaaS funding with a whopping $57 million from WestBridge Capital.

About The Role

• We are seeking an experienced Associate Director to lead our Onboarding team within the Customer Success department.
• The ideal candidate will have 12-15 years of experience in customer success, with a strong background in onboarding processes and procedures.
• The Associate Director will be responsible for overseeing the onboarding of new customers, ensuring a seamless transition from sales to implementation, and driving customer success and satisfaction.

Roles And Responsibilities

Qualifications

Skills Required

Customer Success, Analytical Skills