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IVR Speech Recognition Specialist - Nuance
IVR Speech Recognition Specialist - NuanceRexus Group • Mysore, IN
IVR Speech Recognition Specialist - Nuance

IVR Speech Recognition Specialist - Nuance

Rexus Group • Mysore, IN
16 days ago
Job description

Job Title : IVR Speech Recognition Specialist

Location : Remote (USA, Canada, Europe, India)

Contract Duration : 3 Months (Extendable) to Potential Permanent Roles

Working Hours :

  • Eastern Time (USA)
  • Central Time (USA)
  • Pacific Time (USA)
  • Central Europe Time
  • Indian Standard Time

Job Summary

We are seeking experienced IVR Speech Recognition Specialists to support the design, development, implementation, and optimization of speech-enabled IVR solutions. The ideal candidates will have hands-on experience working with Nuance IVR technologies, including Nuance Application Studio, Nuance Experience Studio, and Nuance Test Studio.

Responsibilities

  • Design, develop, and implement IVR call flows and speech-enabled applications
  • Work with Nuance tools to build and enhance speech recognition experiences
  • Create conversational IVR dialogs aligned with business requirements
  • Perform requirements gathering, documentation, and functional analysis
  • Collaborate with cross-functional teams (developers, QA, business analysts, architects)
  • Conduct testing, tuning, and troubleshooting of IVR solutions
  • Optimize speech recognition performance and user experience
  • Integrate IVR systems with backend applications and contact center platforms
  • Required Skills & Qualifications

  • Hands-on experience with Nuance IVR platforms (Application Studio, Experience Studio, Test Studio)
  • Strong understanding of IVR technologies, VXML / CCXML, ASR / TTS, grammars
  • Experience in speech IVR design, conversational flow development, or speech tuning
  • Ability to analyze customer journeys and translate business needs into IVR logic
  • Strong communication, problem-solving, and documentation skills
  • Experience in contact center technologies is a plus
  • Preferred Backgrounds

  • IVR Speech Recognition Implementation Specialist
  • IVR Architect / Designer
  • IVR Speech Business Analyst
  • Conversational Speech IVR Specialist
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    Specialist • Mysore, IN

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