Retail Operations Manager

Company Description

House of A&N

Role Description

This is a full-time on-site role for a Retail Store Manager, located in Camac Street,Kolkata. The Retail Store Manager for Women Ethnic Boutique Store will oversee daily store operations, including supervising staff, ensuring excellent customer service, managing inventory and sales targets, implementing retail policies, and maintaining store presentation standards. The manager will also handle customer queries, resolve complaints, and work to optimize the customer shopping experience. Additional responsibilities include monitoring financial performance, preventing losses, and ensuring compliance with safety and operational regulations.

Qualifications

• Strong Customer Service and Customer Satisfaction skills to ensure a positive shopping experience for customers.
• Proven Store Management experience, with the ability to oversee day-to-day operations and lead store teams effectively.
• Effective Communication skills for customer interaction, team collaboration, and conflict resolution.
• Knowledge of Retail Loss Prevention to minimize risks and ensure store security.
• Analytical and problem-solving skills to handle unexpected challenges and improve store performance.
• Leadership and organizational skills for managing staff and ensuring smooth operations.
• Experience with inventory management and sales tracking is an advantage.
• High school diploma or equivalent;

a degree in Business Administration or a related field is preferred.