Customer Success Executive

About Us

At QpiAI, we’re building the future of AI and Quantum technologies. As a fast-growing deep tech company, we’re redefining how learners engage with next- generation skills. Our learner success team plays a critical role in ensuring each student achieves their goals with confidence and clarity.

We are looking for a Customer Success Executive who will be the friendly face and support system for learners after enrolment. This is a full-time opportunity to build strong client relationship skills, operational expertise, and product knowledge while driving learner success.

Role Overview

As a Customer Success Executive, you’ll act as the primary point of contact for learners after they join our programs. You’ll ensure smooth onboarding, provide guidance, resolve issues, and work cross-functionally to deliver an outstanding learner experience.

Key Responsibilities

• Serve as the go-to contact for learners post-enrolment.
• Guide new learners through the onboarding process, ensuring timely access to platforms, tools, and materials.
• Conduct walkthroughs of the course platform and share onboarding resources / documentation.
• Monitor learner activity, identify drop-offs, and proactively follow up to drive engagement and course completion.
• Address queries related to access, schedules, course navigation, and basic tech issues.
• Coordinate with internal teams (sales, tech support, content) to resolve learner concerns.
• Maintain updated learner data and touchpoints in CRM tools like Zoho or Lead squared.
• Collect learner feedback and contribute to improving onboarding and post-enrolment workflows.
• Support renewal and referral efforts by building rapport and offering a smooth learner journey.

Qualifications and Skills

What You’ll Gain