SITA 2025 - Solution Specialist / Manager

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As a Solution Specialist, Manager - Baggage Portfolio, you will bring deep knowledge of airport and airline baggage technology solutions and play a critical role in supporting SITA at Airports global sales success. Your impact will directly influence how we introduce and scale new, customer-driven solutions in the air transport industry.

You will work at the intersection of customer insight and technical expertise, guiding our sales and product strategy by deeply understanding customer pain points, translating those into compelling solution proposals, and delivering a seamless experience from opportunity to deal closure. To support SITA at Airports wider innovation and growth vision, this role demands Customer Centric Thinking - using customer journey mapping, customer-driven design, and proactive engagement to ensure our solutions are designed around real-world needs.

WHAT YOULL DO :

• Act as the key interface between Sales geographies and central Product Management for complex deals and new solutions across the baggage technology portfolio
• Shape strategic customer proposals from early engagement through RFP response by applying deep knowledge of operational challenges and customer goals
• Guide customers through solution design processes based on a clear understanding of their pain points, business processes, and operational constraints
• Design and deliver product demos and solution workshops, showcasing the value of SITAs baggage solutions in a customers specific context
• Provide customer intelligence and insights back into Product Management to help evolve the roadmap in line with real market demand
• Lead internal cross-functional collaboration with Product, Engineering, Delivery, Pricing, and Operations to co-create solution proposals
• Partner with Sales and Business Development to define tailored account strategies and drive market penetration
• Support and influence pricing strategy and commercial modelling based on value-driven outcomes for customers
• Participate in live trials, customer pilots, and PoC engagements to demonstrate measurable impact of solutions
• Actively contribute to knowledge sharing within the global Solution Specialist Team, enabling best practices and regional insight exchange

ABOUT YOUR SKILLS :

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

(ref : iimjobs.com)