Guest Service Associate - Front Office

Job Description

Key Responsibilities :

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

Operational Management

the post.

Hygiene / Personal safety / Environment :

Key Contacts

Liaises with

Responsible for (as assigned)

Sales & Marketing team

Front Office Team

Housekeeping Team

Reservations Team

Trainees

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Replacement and Temporary Mission :

Be ready and responsible for any job, which may be assigned by the Management.

This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative and intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.

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