Technical Support Intern
ConfidentialBengaluru / Bangalore, India14 days ago
Job descriptionBachelor's degree.- [B.E, Bsc., Msc., Computer science / Electronics / Bsc. IT / Diploma in E&C (or) any other degree with good technical troubleshooting knowledge] Able to understand the basic knowledge of Android / iOS / Mac / Windows / Linux related technologies and related hardware troubleshooting is mandatory. Good knowledge in latest web browsers & Mobile apps. Basic knowledge in iPhone / iPad / Tablet / Smartphone / MacBook / PC & Laptop devices and their configuration. Excellent written and verbal communication skills Basic knowledge of MS office & Google drive files Rotational shift from 8am to 11pm (No night shift). Fresher (or) experience in technical support.
About the Role :
We are looking for a proactive and tech-savvy Technical Support Intern to assist our team in resolving technical issues, managing support tickets, and ensuring smooth IT operations. This role offers hands-on experience in troubleshooting, user support, and exposure to various tools and technologies.
Responsibilities :
- Provide support to troubleshoot and resolve technical issues reported by customers and through phone, chat, and ticket channels.
- Provide support through remote access applications
- Good communication for all issues in a timely and efficient manner including follow-ups with customers, team members.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Requirements :
Skills Required
Laptop, macbook , Iphone, Mobile Apps, Windows, Ms Office, Ios, Android, Mac, Pc, Linux, google drive , Ipad, Smartphone
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Technical Support • Bengaluru / Bangalore, India
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