Digital Product Specialist - India

Entity : Customers & Products

Job Family Group :

Business Support Group

Job Description :

Are you ready to join a team that's driving the future of lubricants & beyond and setting new industry standards Discover how our diverse and passionate people at Castrol are shaping the industry – and how you can be part of this journey.

We're seeking versatile experts who share our passion for innovation and excellence. Bring your outstanding perspective, collaborative spirit, and challenge our thinking as we continue to lead the way in the lubricants' market & build businesses beyond lubricants. This is your chance to learn, grow, and thrive in a dynamic and inclusive organization.

Apply now!

Castrol is a global leader in lubricants and part of the bp Group, one of the world's largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, relentless innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.

At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in specialized functions or on a general management track. Castrol India has a proud legacy of championing top talent for leadership roles, both locally and globally.

We are currently looking for Digital Product Specialist – India based at Mumbai with details mentioned below.

Let me tell you about the role!

The Digital Product Specialist Builds, Maintains & Ensures optimum performance of the assigned digital products for the PU (Performance Unit)- including driving continuous improvement, data quality checks and access control. This role works in partnership with users in the PU, digital product managers, Technology team & Partner Vendors to ensure that user stories from the PU are built into the backlog and deployed appropriately in market - in line with overall digital needs and agreed ecosystem for the PU. As the business requirement and digital ecosystem evolves, the Digital Product Specialist also helps identify the need for new products / migration to alternate solution / discontinuation of existing product in markets in the PU. This role is the product owner for digital application will cover but not limited to areas of Distribution Management, Sales Force Automation & Customer offer tools. shall be responsible for the stability, enhancements, and performance of the application. Drives application product evolution to be competitive in advancing our digital agenda and growth of the business. Ensures the application meets the needs of our customers, internal compliance standards, and beyond a minimal viable product creating a positive user experience and assurance of transactional continuity towards achieving customer and operational excellence.

What You Will Deliver

• Understand business requirements and role of digital portfolio in the same to build Product Roadmap.
• Assure the systems operate well and user experience is satisfied
• Should do End to End Customer Journey mapping to find Gaps / Opportunities to improve CX.
• Accommodate expansion of application with new customers, customer offers, and promotions
• Monitor and work with key stakeholders to drive usage of the digital product as intended
• Provide data analytics and insights emerging from the application to drive decision making and interventions
• Work with users to develop and maintain prioritized back-log of user stories for the assigned digital products
• Ensure optimum functioning of digital product through appropriate escalation and resolution through assigned technical resources
• Conduct regular data quality to ensure accurate representation and decision making
• Understand bp guidelines, financial frameworks and processes to recommend the right approach for delivering the required solution
• Ensure optimum functioning of digital product through appropriate escalation and resolution through technology / assigned technical resources
• Maintain compliance requirements like access control, PII and cyber-security checks

What Will Make You Successful

Education

Skills :

You will work with

Sales & Marketing, IT Partners, Operations, Technology, Finance, Supply Chain

Culture

bp believes in creating a culture that allows you to live our purpose, play to win while caring for others - and there is a huge focus on diversity equity and inclusion. We are a very open and respectful organization, where there is a lot of respect given to listening to all perspectives and hence people are encouraged to speak up, contribute at all levels irrespective of level or department.

The marketing team is a bunch of young and passionate individuals from varied backgrounds, and we thrive on being able to learn from each other as well as a lot of external orientation from the best in the industry. we deeply value partnerships especially with our sales colleagues and strongly believe in the power of unleashing one team to be able to break barriers, challenge status quo and create new achievements.

Why join our team

We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Up to 25% travel should be expected with this role

Relocation Assistance :

This role is eligible for relocation within country

Remote Type :

This position is not available for remote working

Skills :

Legal Disclaimer :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity / neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment / accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment / accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Skills Required

Continuous Improvement, Dms, Ado, Logical Thinking, SFA, Stakeholder Management, Analytics, Project Management, Analytical Thinking, Power Apps